Having a computer problem is inevitable. When it happens, it will always be at
the most inconvenient time. Knowing this in advance, there are steps that can be
taken that make the problem less of a hardship when it occurs.
Computer problems occur for a variety of reasons, human factors, factors in the
environment, software glitches, virus attacks, malfunctioning hardware.
Let's look at some preventative maintenance that can be taken for each of
these variables:
First and foremost, backing up your important data can save the most
headaches. Using Tech In A Box to make regular backups is the key.
See also:
What Is A
Backup?
Human Factor
- Be careful when moving a PC. Excessive jarring of the case can loosen
internal components, and dropping a PC can cause the PC to not power up again
or to lose your data permanently from the hard drive. Do not move or slide a
PC while the system is powered on.
- Keep all of your packing materials and documentation/software in a place
where you can easily find it again. These items were included to help with
problems that may arise.
- Do not leave small children unattended with a running computer. The lights
and buttons entice little hands to explore and probe. An ejected optical drive
tray is very vulnerable. Foreign objects inserted into the case can wreak
havoc.
- Get into a habit when downloading and installing software. Always download
the software to the same folder and run a virus check on the file before
actually installing it.
- Do not install your programs into the root directory of the hard drive. It
is much healthier to create a folder for the installation.
- Learn how to Uninstall programs you no longer use. This will free up
valuable hard drive space and, in some cases, speed your system up.
- Do not save your data in the same directory as your application. This way
your data files are safe if the program directory ever gets accidentally
erased or uninstalled.
- Keep copies of your important data on some other media, away from your
computer.
- Keep a log of software and hardware changes you make. If you need to
consult a support specialist, this information may be important.
- Before making a change to anything, make a note of what the setting was
before you changed it. This will make the process of undoing any changes much
easier.
Environment
In a perfect world, your computer should be in a humidity controlled, dust
free room. So what can be done to help with the environment in the "real world"?
- Don't place the PC near a heating or cooling vent. Any extremes in heat or
cold can damage a PC, especially over time. It is important that the vents on
the computer are free of obstacles that could impede proper airflow of the
cooling fans and vents in the PC.
- Don't place the PC where water can splash on it. Don't place the computer
near an open window where rain can reach it or under plants where watering can
drip onto the PC.
- Do not plug a computer or external components directly into an AC outlet.
Surges and spikes in the AC line can damage these sensitive electronic
components. Always use a surge strip or similar protection.
- Do not place the computer near strong magnetic fields such as electric
motors, home appliances, fuse boxes, fluorescent lights, etc. These magnetic
fields can cause intermittent errors, distortion and discoloration in a CRT
monitor, or loss of data from magnetic media such as floppy disks or the hard
drive.
- Keep the computer clean. Dust buildup can impede the important airflow in
the computer and cause the system to run more slowly, or shorten the life of
internal components. Use canned compressed air (the type designed for
electronics) to dislodge dust from internal components. Do not blow compressed
air directly into a floppy drive as the flying debris can lodge on critical
internal parts and cause the drive to malfunction. If you are uncomfortable
removing the case cover for this type of maintenance, you can have it cleaned
professionally. Do not use a vacuum cleaner inside your PC. Aside from causing
damage by inadvertently removing small internal components, there is a static
charge potential that can cause damage to your PC.
See also:
Cleaning a
Mouse
Cleaning
a Keyboard
How To
Clean A Flat Panel Display
Software Glitches
- Always install software from the original disc if possible. Be cautious of
software downloaded from the web or given to you by other people. At the first
sign of a problem, uninstall the software and verify all of your steps before
reinstalling. If the problem reoccurs, you may need to consult the
documentation or software vendor for troubleshooting steps.
- Always verify that the software you install is compatible with the
hardware and operating system in your PC.
- Be careful what software you allow to install from the Internet. There are
many "Spyware" programs that can attach themselves to your system that not
only track and report your Internet surfing and buying habits, but also run in
the background causing your system to slow down, sometimes to a crawl.
- Always check the condition of your optical discs. Scratches and cracks can
make them unusable. Use care when storing optical discs. Use jewel cases or
sleeves to protect the discs.
- Regularly run Scandisk and Disc Defragmenter to check for hard drive errors and to
keep your hard drive running at top speed.
Virus attacks
- Viruses are software programs specifically written to do something that
the user had no intentions of doing. These processes can be non-harmful or
they can be devastating to your PC and possibly everyone else your PC comes in
contact with. Always run a virus protection software. Try to choose one that
does real-time scanning. Real-time scanning will alert you of viruses at every
entrance point to your system and allow you to quarantine or delete these
potentially dangerous files before they can launch. Keep your virus
definitions up to date. These definitions can change daily in some cases.
Virus software that automatically updates it's definitions are the best
choice.
- Virus software is only good for viruses that are known. You can still be
vulnerable to the attack of a brand new virus that is undiscovered. That's
where a backup of important data is essential if a virus attack cannot be
undone. You also need to make certain the backup you have is not virus
infected. Always run a virus scan of data before backing it up.
- Spyware is not the same as a virus, but can be a real nuisance. Spyware
gets installed, normally while you are on the internet, without you knowing
about it, and runs in the background collecting data about your computer
habits and sending this data to marketing firms. Since these processes use up
your computer resources, spyware can cause your system to run slowly or to
cause intermittent errors while running your programs. Web sites that
offer tools for removing spyware are Microsoft Windows Defender and
http://www.lavasoftusa.com. This is not an endorsement for this particular
software, merely a nudge in the right direction. Technical Support cannot
offer free support for the use of this or any other software that did not come
installed on the system.
- Internet Browser Pop Up windows. These are very aggravating when you are
surfing the Internet. One way to stop these pop ups is to install some sort of
pop up stopping software. Use common sense when selecting this kind of
software - do some research to find a reputable program. Also be aware that
stopping some window pop ups can cause problems with legitimate programs
trying to run, such as Windows Update. When you have a pop up stopper running,
learn how to defeat it in case it causes problems.
Hardware malfunctions
- Sometimes hardware just fails. Sometimes it doesn't fail, but appears to
fail because of some software or another piece of hardware that was introduced
into the system. Always keep a list of changes in hardware and software. If
something happens, you can look at your list and decide if the problem started
to occur around the date that something new was added. When adding a new piece
of hardware or software, make sure you have contact information for the
company that manufactured the new item, they will be the best source for
correcting a problem.
- Sometimes in the process of installing new hardware, you may have loosened
an existing piece of hardware. The first step in troubleshooting problems that
occur immediately after installing new hardware is to verify that no existing
cables or cards are loose. As an additional troubleshooting step, you may need
to remove the new hardware to see if the problem goes away without the new
hardware installed.
- Be sure to read any documentation that was included with new software or
hardware. Some problems are well documented and easy to correct. A lot of
problems with new hardware arise from improper installation of the software
drivers. Read the documentation carefully for the operating system you have,
to make sure no steps were missed during installation.
- Many hardware malfunctions occur right after moving a PC. Always be
gentle when moving and setting down a PC.